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Troubleshooting

Unable to login​

  1. As mentioned during the installation, the application consists of a UI that needs to communicate with the API service. Therefore, the API must have endpoints accessible from the client's browser.

    If there are issues with logging in, please ensure that the API is reachable from the browser at the following address: https://<your-endpoint>/api/docs

    If the API page is accessible, check if you can authenticate using Swagger.

  2. From the access page click Diagnostic link diagnostic-link (bottom left-hand corner).

    A pop up message appaers with a diagnostic check list and its state.

    diagnostic

  3. In some cases, the securityTokenKey is not automatically generated. As a result, when trying to log in, authentication fails, and the user is redirected to the login page. To resolve this issue, manually set the optional parameter SECURITY_TOKEN_KEY in the VUI-API configuration.

    1. See note 3

    2. See values-override.yaml